Application Maintenance
Software maintenance projects come to us for various reasons. Primary amongst them are:
- Company has built a product but has no band-width to build business/sales while maintaining the software at the same time.
- Company has put in time, effort, and money, in choosing and buying software that they thought would work on itself, but it needs a lot more maintenance than they anticipated.
- The company procured a good off-the-shelf software from a large vendor, but it finds their maintenance fee a little too much. They would like another company with the same technical skills to maintain it.
- Adaptive - dealing with changes and adapting in the software environment
- Perfective - accommodating with new or changed user requirements which concern functional enhancements to the software
- Corrective - dealing with errors found and fixing it
- Preventive - concerns activities aiming on increasing software maintainability and prevent problems in the future
We would cover:
- Initial troubleshooting of an issue
- Release of software patches
- Combining software application maintenance services with customer support services and taking full responsibility for the support and software maintenance aspects of your applications.
- Defect analysis, troubleshooting, and bug fixes
- Application upgrades and service patches
- Performance review and improvements
- Application testing
- Functionality enhancement
- Software Maintenance planning and reporting
- Incident Management / Tier I
- IR, ID, IM, Follow-Up
- System Maintenance & Remediation / Tier II
- Remediation, Platform issues, Application Development issues, Scripting
- Technical Operations / Tier III
- Platform Development and Application Enhancements
- On-Going Monitoring and Maintenance (Daily/Nightly)
- Configuration Management
- Deployments, Hot-Fixes, Versioning
- Quality Assurance
- Development and Expansion
- Provide stability
- Free-Up IT Staff for better projects
- Mitigate Costs
- Have strong technologists and ‘subject matter experts’ handle your problems
- Having a smooth, transparent mechanism to track your issues and how they were resolved
- Increase all-round productivity for your team and ours